- Support for complicated network devices
- 24/7 availability for technical support
- Access to phone consulting and web knowledge base
- Includes updates on new releases
- Product information support
Cisco Base is a service offering which provides support for Cisco operating system (OS) software. Customers receive both software updates and access to technical support for Cisco OS software using software selection and other OS-related technical assistance tools available on Cisco.com and access to Cisco engineers who can assist with OS-related support issues.